Frequently asked questions

We're at Superior Centre, 3rd Floor, Shop J4, in Nairobi CBD. You're welcome to visit, see the laptops in person and try them before you buy. For directions, call or WhatsApp us on +254 794 876970.

We're open Monday to Friday, 8:00am to 6:30pm, and Saturday, 10:00am to 6:00pm.

We sell refurbished ex-UK laptops, along with selected brand-new laptops, desktops, monitors, printers and ink, tablets, docking stations, UPS power backup, projectors and accessories. Most of our laptops are business-grade models from HP, Dell and Lenovo, such as the EliteBook, Latitude, Precision and ThinkPad ranges.

An ex-UK laptop was first used in the United Kingdom, usually by a company, and has since been brought to Kenya. Before we list a refurbished laptop, we check it for performance and condition. These are business-grade machines, built to last longer than most budget laptops at the same price.

Yes, when you buy from a seller with a physical shop, a warranty and clear specs. Every laptop we sell is checked before it's listed, the full specs and price are confirmed with you before you pay, and you can come to our shop in Nairobi CBD to see it first.

Yes. Alongside our refurbished ex-UK stock, we carry selected brand-new laptops. Ask us on WhatsApp for what's currently available.

Yes. All our ex-UK refurbished laptops come with a 6-month warranty. Brand-new laptops come with a warranty of at least 1 year. Your warranty details are written on your receipt.

If a laptop has a product defect, let us know within 24 to 48 hours of purchase and we'll exchange it for you. We offer exchanges, not cash refunds. Please keep your receipt and bring the laptop back with everything it came with.

There are two easy ways. Visit us at Superior Centre, 3rd Floor, Shop J4, Nairobi CBD, or send us a WhatsApp message on +254 794 876970. We'll confirm availability, specs and the final price before you pay.

We accept M-PESA and Pesalink. For deliveries, payment is made before the laptop leaves our shop.

Yes, we offer same-week delivery across Nairobi CBD and surrounding areas. Payment is made before dispatch, and we'll confirm the delivery fee for your area on WhatsApp before you pay.

Yes, we deliver countrywide by courier. The laptop is paid for in full before dispatch, and the courier fee depends on your town. We'll confirm the cost with you on WhatsApp first.

Yes. We handle bulk orders, invoicing and after-sales support for teams and offices. Contact us on +254 794 876970 to discuss what your team needs.

It's a savings plan, not a loan. Pay a 20% deposit on any laptop, desktop or accessory priced from KES 20,000 upwards. This locks the price for 90 days and reserves the model for you. There's no interest, no CRB check and no guarantor.

After the deposit, there's no fixed schedule. Pay whatever you can, whenever you can, within 90 days. Every payment is recorded, and you can check your balance and payment history online with your plan number and phone number.

The laptop stays safely with us until it's fully paid. You collect it the same day your balance clears; you don't need to wait for day 90. Bring a valid photo ID to Superior Centre, 3rd Floor, Shop J4, Nairobi CBD.

You don't lose your savings and we don't keep your money. We check in with you around day 60 and again around day 80, so the date never arrives as a surprise. If the 90 days do pass, you choose one of three things: put what you've already paid towards a cheaper item and take it home, take the full amount as store credit valid for 180 days, or take a cash refund under our cancellation terms. There is no automatic extension.

Yes. Cancel within 7 days for a full refund with no fee. After 7 days, the fee is 5% of the amount you've paid, capped at KES 2,500 — or you can take the full amount as store credit instead, with no fee deducted at all. Refunds go to the M-PESA number on your plan within 1 to 2 working days. (This applies only to Lipa Mdogo Mdogo plan payments. Our standard return policy for purchased laptops is exchange-only.)