We want you to buy with confidence. Below is exactly how returns, warranty, delivery and cancellations work at Core-Grade Electronics. If anything here is unclear, message us before you buy — we're happy to explain.
Coverage: the terms below apply to Laptops, Desktops, Monitors and Tablets. Accessories (cables, mice, keyboards, docking stations, audio accessories, and similar items) are sold as-is and are not covered by warranty.
Ex-UK items can be returned within 24 hours of purchase, provided the issue is a manufacturer's defect. Physical damage, or simply changing your mind, does not qualify for a return — please inspect and test the item thoroughly before you leave with it, or as soon as possible after purchase.
Ex-UK items carry a 6-month warranty from the date of purchase, covering manufacturer's defects only. Physical damage and power surges are not covered under this warranty.
Brand new items carry a warranty of at least 1 year from the date of purchase — some models carry a longer manufacturer warranty, which we'll confirm at the time of sale. Warranty covers manufacturer's defects only; physical damage and power surges are not covered.
If a brand new item is Dead on Arrival (DOA), it may be eligible for replacement, provided it is returned to us within the first week of purchase.
Once a claim is approved, bring the item to our shop for diagnosis. If it's confirmed as a manufacturer's defect and you're within the applicable warranty period, repairs are carried out at Core-Grade Electronics' cost.
Outside the first week for brand new items, we can't guarantee a straight replacement — but the item remains eligible for repair under warranty. A refund is only issued in one specific situation: if the exact item you paid for is no longer available in stock. Otherwise, resolution is by repair or replacement as described above.
You can raise a return or warranty claim through any of the following: WhatsApp, email, a direct message, or by walking into our showroom. You'll need to show proof of purchase — a soft copy (e.g. a screenshot or receipt photo) or hard copy is fine. The item should be returned to our shop at the customer's own cost.
Delivery costs are covered by the customer and vary depending on the delivery location — we'll confirm the exact cost with you before dispatch.
Orders can be cancelled at no charge as long as the item hasn't been delivered yet, or if the wrong item was delivered by mistake. Where a refund applies, it's processed within 1–2 working days.
Accessories are sold as-is and are not covered by the warranty terms above. If an accessory arrives faulty, message us and we'll sort it out on a case-by-case basis.
Last updated: 5 August 2026